Account Representative - State Farm Agent Team Member
Full Time in Pendleton, IN
POSITION OVERVIEW Are you ready to make a meaningful impact? Join us as a Customer Care/Retention Representative, playing a pivotal role in delivering personalized service to our existing customers while providing vital support to our sales and service team.
RESPONSIBILITIES
- Prospect for new customers.
- Identify opportunities during customer interactions.
- Thoroughly document all customer interactions.
- Keep track of daily customer contacts and pivot activities.
- Foster referrals and recommendations from our valued customers.
QUALIFICATIONS
- Experience
- Previous customer service experience is preferred.
- Familiarity with commonly used computer software applications.
- Knowledge of personal lines insurance products is advantageous.
- Skills and Abilities
- Exceptional listening, oral, and written communication skills.
- Open to coaching and eager to learn, embracing constructive feedback.
- Self-motivated and proactive; capable of independent decision-making and timely actions.
- Driven by goals, resourceful, and motivated.
- Quick learner who can leverage product and customer knowledge to enhance service and contribute to marketing efforts.
- Proficient problem solver with keen attention to detail and accuracy.
- Skilled at building and nurturing business relationships.
- Adaptable and skilled in interacting with diverse customer personalities.
- Consistently maintains a professional demeanor.
- Demonstrates a history of trustworthiness, dependability, and ethical conduct.
- Organized multitasker with effective time management.
- Licenses & Certifications
- Attain and uphold necessary licenses for marketing and selling State Farm products (Property & Casualty + Life & Health).
- Ensure licenses are maintained in good standing.
BENEFITS
- Hourly pay plus commission/bonus
- Paid time off (vacation and personal/sick days)
- Valuable career-building experience
Compensación $14.00 - $20.00 per hour
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none